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Customer Satisfaction Survey

At Braid Flooring & Window Fashions, we have set high standards for customer service from the first point of contact through to installation. Please help us ensure that our standards are being met by completing the following Customer Satisfaction Survey.

The Full Name and Email Address fields are required. All other fields are optional but the more you fill out, the more we can learn to serve our customers better.

Full Name (required)

Email Address (required)

Street Address

City/Town

Postal Code

Phone

_____________
1. Pre Purchase Experience

Greeting from receptionist upon entry into the showroom

Greeting from receptionist on the phone

Appearance of the showroom

Design Consultant's product knowledge

Design Consultant's decorating knowledge

Overall consultation experience

_____________
2. Experience with Installation Department

I did not use the installation service (skip section 2)

Convenience of scheduling the installation

Installation team was courteous and professional

Workmanship

Cleanliness of flooring/window coverings after installation

Overall installation experience

_____________
3. Post Installation Experience

Did you receive a quality inspection visit/call from your Design Consultant following the installation to ensure that you were satisfied?
Yes
No
Not Applicable

Would you refer Braid Flooring & Window Fashions to others?
Yes
No
Not Applicable

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